FAQ
We answer your most frequently asked questions - Completely honest
Your most frequently asked questions
How does ordering from Verdancia work?
Ordering from us is super easy: You select your favorite products, add them to your shopping cart, and then proceed to checkout. There, you select your preferred payment method—and we'll take care of the rest. Within a few business days, your package will arrive with love and, if possible, plastic-free.
What payment options do you offer?
At Verdancia, you can conveniently pay with PayPal, credit card, Klarna, Apple Pay, Google Pay, or direct bank transfer. All payments are processed via secure, encrypted systems – sustainable shopping should be not only easy but also secure.
How long does it take to ship my order?
We usually ship your order the same business day, or within two business days of placing your order. Shipping within Germany usually takes 2–4 days. For the sake of the environment, we ship CO₂-compensated through DHL GoGreen and Shopify Planet.
What does zero-waste mean to you at Verdancia?
For us, zero-waste means producing as little waste as possible (or none at all) ourselves or bringing it to market. Creating alternatives that are durable, reusable, and environmentally friendly. That's why you'll only find products with us that avoid packaging wherever possible or use sustainable materials.
In some circumstances, it's not possible (at least not for now) to completely avoid plastic. For example, when it comes to shipping products completely vacuum-sealed for hygiene or consumption reasons.
How sustainable is your packaging?
We package your order as plastic-free as possible, and usually completely plastic-free – using recycled paper, paper tape, and as little packing material as possible. Reuse instead of throw away – this also applies to shipping!
What distinguishes your products from other shops?
We place great value on quality, fair production, and genuine sustainability. Many products come from small manufacturers, some are handmade or locally produced. These aren't greenwashed products, but rather things we use ourselves with a clear conscience.
We generally don't care about expensive certificates and green labels. We're interested in the story and the people behind a manufacturer.
Where do your products and raw materials come from?
We work exclusively with German or European partners. Transparency is important to us – that's why we know exactly where each product comes from and under what conditions it was manufactured.
How can I avoid waste in my everyday life?
Many of our products replace classic disposable items – from reusable loofah kitchen sponges to bamboo drinking straws , water filters and solid shampoo without packaging.
With small changes you can save a lot of waste in your everyday life – and without having to sacrifice anything.
What if I don't like a product?
No problem! You can return products within 30 days – provided they're unused, of course. Just send us a quick message, and we'll find a solution.
For us, sustainability doesn't just apply to our products. Sustainable cooperation also goes hand in hand with fair and individualized treatment.
Who is actually behind Verdancia?
Hi, I'm Thomas, the founder of Verdancia. I started the shop single-handedly because I was looking for genuine, sustainable alternatives—without greenwashing and with heart.
It is particularly important to me to combine sustainability with style.
Terms like “plastic-free,” “zero-waste,” or “eco-friendly” often have an “alternative” connotation.
I want to challenge these views and show that you can be truly sustainable with style. - Without greenwashing
Every item in the shop is hand-picked and tested by me.
How did the idea for Verdancia come about?
The idea arose from my own desire to live more sustainably -
Discover products and live that still offer real quality –
but without spending hours comparing products or making compromises.
I wanted to create a place where you can shop with confidence.
I know most of the manufacturers of our products personally and maintain regular contact. Therefore, I know the value (emotional and material) of each product.
And I can tell you: I stand behind it 100%.
Are there any gift ideas in the shop?
Of course, we have some sustainable gift sets on offer – packaged plastic-free and put together with love. Whether it's for a birthday, Christmas, or just because – take a look here.
Why is sustainable consumption important at all?
Very good question – because as consumers, we help decide every day which direction our world is moving in. By making conscious decisions – for example, when shopping – you can conserve resources, avoid CO₂, and support fair working conditions. Every small step counts.
This also means that you sometimes do without certain things or think carefully about how necessary the desired product is.
It is more important to us that you are satisfied with your purchase from us than to make a large sale.
We are convinced that this attitude makes us more sustainable and long-term successful than the mere sales target.
- at least successful in the heart :)
How can I start living more sustainably?
Start small – for example, with plastic-free bathroom products or reusable kitchen utensils.
It's not about perfection, it's about awareness.
We are happy to help you get started on a more sustainable lifestyle and provide you with advice.
Please feel free to send us an email to:
service@verdancia.de
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